An Exchange is made up of innovative learning and networking opportunities that keep even the most senior business leaders engaged.The Exchange is an intimate environment that creates connections which become long-term partnerships. You will experience inspiring keynote addresses, in-depth case studies, structured networking and interactive discussion groups (our signature Think Tanks and BrainWeaves). The consultative one-to-one business meetings between attendees and solution providers are carefully scheduled throughout the Exchange to meet your specific business needs
Access to the Exchange is limited. Exchange delegates and sponsors are handpicked based on their ability to contribute at a strategic level, creating the ideal environment for idea generation. The CX Exchange is capped at 60 attendees, creating the optimal value of your time, peers, business meetings, and speaker events. You can expect only the cream of the crop to be in attendance.
A true peer-to-peer environment means that the executives taking the stage and those in attendance are of the same seniority level. The CX Exchange brings together a unique group of the most active contact center executives in the world today as they not only work to execute today’s plan but also develop the strategy for tomorrow.
2018 Speakers Include:
Head of Customer Support
VP Product, Hotels
Vice President - Onboard Services
Vice President of Marketing, The Americas
Cathay Pacific Airways
Senior Director of Innovation and Labs
Corporate Vice President, Guest Strategy and Insights
Vice President, Airport Services
VP Guest Experience and Brand Consistency
Chief Innovation Officer
Chief Experience Officer
Los Angeles World Airports
VP, ECommerce & Marketing Strategies
Dream Hotel Group
Vice President Airport Operations, International
Chief Customer Experience Officer
San Antonio Airport
Director Customer Insights
Director of Customer Experience
Chief Experience Officer
VP Customer Care
Vice President Customer Success
Vice President, The Americas
Who Attends The Customer Experience Exchange?
Europe’s leading Customer Experience Event for Travel & Hospitality is coming to the US!
Leading Industry Speakers
Innovative CX Solution Providers
Thought Provoking Interactive Sessions
Why The Exchange is for You
- Hand selected senior executive attendance ONLY
- Industry leading and recommended solutions and services providers
- Inspiring speakers and thought leaders
Expand your knowledge
- Select from visionary case studies, thought provoking roundtables and in-depth ThinkTank sessions
- Forge new relationship with CX executives from the biggest US travel & hospitality organisations
- Discover and discuss the most innovative and cutting edge CX technologies
Unlike any Exhibition or Conference
- Maximise your time out of the office by customising your itinerary to focus on the topics that matter most to your business
- Networking at the Exchange allows you to continue the discussions with your peers in a relaxed and informal atmosphere
- Pre-scheduled 1-2-1 business meetings allow you to only meet industry leaders that can help you with your biggest challenges
What our delegate & sponsors had to say
“Good location, balanced program , good mix of presentations and one to one meetings.”SVP Customer Experience, KLM
“Very good Exchange, really worth it and would love to participate next year, thanks for the opportunity”Global Customer Experience Director, Melia Hotels International
“Well organised exchange with valuable insights and great networking opportunities. The level of attendees and relevance exceeded other events I’ve attended recently which made two days out of the office very worthwhile!”Group Director of Brand Loyalty, Jumeirah Group
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Travel & Hospitality Report: Connecting The Customer Experience Dots
Over the last 6 months, senior executives from across the travel and hospitality industry have had their say regarding the challenges that they are facing on the road to customer excellence, and their thoughts have been compiled into this long awaited report!