Enabling the Connected End-to-End Experience in Travel & Hospitality!

The Exchange will bring together 60 of the leading minds in Customer Experience from across the US Travel & Hospitality sector, all of whom are committed to deliver extraordinary experiences for customers. In a time and industry that calls for digital disruption, chatbots, AI, cultural transformation and agility - where do you begin to balance culture and technology investments? 

Where innovation and customer-centricity meet, this exclusive group of leaders will be coming together in May to share their experiences and exclusive case studies with the top customer experience minds for two days only - will you be there? 

2017 Featured Speakers Included:

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Topics of Discussion

Ensuring your organisation is there for the customer in real time regardless of channel

Maximising loyalty to ensure a profitable relationship with customers

Anticipating preferences to deliver a personalised experience

Creating moments that turn flippant customer into forever customers

Take a look at who you can specifically meet at the Exchange, together with how to request an invitation to join the meeting.

Download the 2017 Agenda

Europe’s leading Customer Experience Event for Travel & Hospitality is coming to the US!



Senior executives



Leading Industry Speakers



Innovative CX Solution Providers



Thought Provoking Interactive Sessions

Why The Exchange is for You

Invitation Only

  • Hand selected senior executive attendance ONLY
  • Industry leading and recommended solutions and services providers
  • Inspiring speakers and thought leaders

Request an Invitation

Unlike any Exhibition or Conference

  • Maximise your time out of the office by customising your itinerary to focus on the topics that matter most to your business
  • Networking at the Exchange allows you to continue the discussions with your peers in a relaxed and informal atmosphere
  • Pre-scheduled 1-2-1 business meetings allow you to only meet industry leaders that can help you with your biggest challenges

The Exchange Format

Expand your knowledge

  • Select from visionary case studies, thought provoking roundtables and in-depth ThinkTank sessions
  • Forge new relationship with CX executives from the biggest US travel & hospitality organisations
  • Discover and discuss the most innovative and cutting edge CX technologies

Why Attend?

What our delegate & sponsors had to say

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