Advisory Council

The Customer Management Advisory Council

The Customer Management Advisory Council is an international group of experts who specialise in Customer Experience, Customer Service, Marketing, Operations & Sales, who advise the Customer Management Exchange Network on a number of strategic decision-making processes when it comes to researching and developing Exchange events.

The Council provides meaningful help on a regular basis in many different areas, including agenda content, speaker suggestions, event structure, networking activities and more. Their abilities, experience, and knowledge have been carefully selected to ensure that as a group they provide Customer Management IQ's Exchange events with well rounded and balanced advice. Sometimes questions will be posed to the group as a whole and sometimes individual members will be consulted alone, however, they each share an active and regular dialogue with Exchange Producers.

Your Advisory Council currently consists of:

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Victor Milligan
CMO
Forrester

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Ingrid Linberg
Founder and CXO
Chief Customer

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Marko Hein
Director, Digital Solutions
LEGO Systems


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Sanjay Saxena
Senior Director of Marketing - CE & Operations Transformation
Huawei

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Philippa Snare
EMEA Global Business Marketing Director
Facebook

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Fabrice André
Vice President, Operations, West Africa
Orange

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Paul Sands
Senior Senior Director of Retail Development and Customer Experience
Bang and Olufsen

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Dawn Cox
Customer Service Director
Staples

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Kerry Bodine
Consultant
Kerry Bodine & Co

We are always recruiting for new members to join the Customer Management Advisory Council, so please do get in touch if you think you could provide a complimentary level of expertise and advice, or would simply like to find out more about what is involved.

If you have a question for the Council, please let us know, and we endeavour to get their feedback to you at the soonest possible opportunity.