Customer Experience Strategy

Travel & Hospitality Report: Connecting The Customer Experience Dots

Travel & Hospitality Report: Connecting The Customer Experience Dots

Over the last 6 months, senior executives from across the travel and hospitality industry have had their say regarding the challenges that they are facing on the road to customer excellence, and their thoughts have been compiled into this long awaited report! Download your free copy to discover exclusive interviews with senior level executives from KLM, Virgin Atlantic Airways, British Airways, Carlson Rezidor and more as they describe how they’ve addressed the biggest CX challenges. 

Guest Service At Disney: Surprising & Delighting Guests At Every Touchpoint

Guest Service At Disney: Surprising & Delighting Guests At Every Touchpoint

Bob Simmonds, Senior Vice President, Worldwide Travel Operations, Disney Destinations, shares Disney’s perspective on what’s important to create memorable experience for their guests. Bob’s unique insight helps explain how Disney creates guests who absolutely love the brand, and who are consistently delighted by their experiences.

Creating A Winning Customer Service Through Brand Quality

Creating A Winning Customer Service Through Brand Quality

Tim Genovese, VP Quality, IHG, dives into brand consistency, and it’s importance when reaching out to your customers from a marketing perspective.

Hyper-Relevancy: Driving Growth in the Age of Digital Transformation

Hyper-Relevancy: Driving Growth in the Age of Digital Transformation

Creating a holistic, single view of your customer is impossible if your organization is siloed. And with 40% of companies globally saying each department has its own agenda, this is a problem that companies need to tackle to be able to execute a successful mobile strategy. Check out Syniverse’s new infographic, “Hyper-Relevancy: Driving Growth in the Age of Digital Transformation,” to discover these insights:

  • The customer experience implications of a siloed organization
  • Which types of communications your customers want from you
  • How to deliver personalized, timely, and trustworthy interactions