Interviews with Industry Leaders

Mariana Machado, Customer Behaviour Director, Accor Hotels

Mariana Machado, Customer Behaviour Director, Accor Hotels

Mariana Machado, Customer Behaviour Director, Accor Hotels talks about the importance of using customer data when predicting behaviors within hospitality. An effective data strategy means that the CX strategy can be differentiated and personalized to each customer.

Nick Mercer, Commercial Director, Eurostar

Nick Mercer, Commercial Director, Eurostar

Nick Mercer, Commercial Director, Eurostar, prides himself on delivering the very best level of service possible. Here, Nick outlines how Eurostar’s market research translates into real customer results.

Case study: Changing the world one call the time

Case study: Changing the world one call the time

This year’s Customer Experience Exchange for Travel and Hospitality - an exclusive gathering of the industry leaders - organized by IQPC Exchange, presents how iconnectu is forming a foundation for success. For every new ICUCare client the company brings on, they sponsor a child on their behalf through World Vision. With their unique business model, iconnectu is not only helping the businesses grow organically but also contributing to the reduction of the extreme poor around the globe by supporting agents of change dedicated to excellence and efficiency of funding.

60 Second Interview with the CEO of Quantum Metric

60 Second Interview with the CEO of Quantum Metric

Quantum Metric’s key differentiation is our primary focus on quickly and simply identifying online customer frustration and quantifying the financial impact of that frustration. Where other solutions may collect data or enable session replay, Quantum Metric has taken the next step in the analysis of customer experience to provide visibility around which customers are struggling and the reasoning behind why they are struggling. Download the full interview to discover more!