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Case study: Changing the world one call the time

Case study: Changing the world one call the time

This year’s Customer Experience Exchange for Travel and Hospitality - an exclusive gathering of the industry leaders - organized by IQPC Exchange, presents how iconnectu is forming a foundation for success. For every new ICUCare client the company brings on, they sponsor a child on their behalf through World Vision. With their unique business model, iconnectu is not only helping the businesses grow organically but also contributing to the reduction of the extreme poor around the globe by supporting agents of change dedicated to excellence and efficiency of funding.

Hyper-Relevancy: Driving Growth in the Age of Digital Transformation

Hyper-Relevancy: Driving Growth in the Age of Digital Transformation

Creating a holistic, single view of your customer is impossible if your organization is siloed. And with 40% of companies globally saying each department has its own agenda, this is a problem that companies need to tackle to be able to execute a successful mobile strategy. Check out Syniverse’s new infographic, “Hyper-Relevancy: Driving Growth in the Age of Digital Transformation,” to discover these insights:

  • The customer experience implications of a siloed organization
  • Which types of communications your customers want from you
  • How to deliver personalized, timely, and trustworthy interactions
60 Second Interview with the CEO of Quantum Metric

60 Second Interview with the CEO of Quantum Metric

Quantum Metric’s key differentiation is our primary focus on quickly and simply identifying online customer frustration and quantifying the financial impact of that frustration. Where other solutions may collect data or enable session replay, Quantum Metric has taken the next step in the analysis of customer experience to provide visibility around which customers are struggling and the reasoning behind why they are struggling. Download the full interview to discover more!