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2016 Speakers Included:

We are currently looking for expert speaker to join our 2017 line up – please email Exchageinfo@iqpc.com if you would like to be considered to be an Exchange speaker.


Steve Sickel
Steve Sickel
Chief Executive Officer
Room Key
Barbara Yamamoto
Barbara Yamamoto
Chief Experience Officer
Los Angeles World Airports
Stephen Blackburne
Stephen Blackburne
SVP Global Operations - Guest & Customer Experience
Hyatt Hotels Corporation
Lisa Oswald
Lisa Oswald
SVP Global Customer Service
Travelzoo
Matt Cincera
Matt Cincera
VP Channel Technology
Delta Airlines
Dan Soto
Dan Soto
VP Digital Experience
The Walt Disney Company
Balendra  Nagesvaran
Balendra Nagesvaran
Vice President Of Operations Luxury and Upscale Brands at Accor North & Central America and the Caribbean
Accor
Stephen Knowles
Stephen Knowles
MD, In-Flight Services
Air Canada
Hui Wu-Curtis
Hui Wu-Curtis
Senior Director Customer Care Strategy
Choice Hotels International
Pierre  Charbonneau
Pierre Charbonneau
Director, Passenger
International Air Transport Association
Ana Brant
Ana Brant
Director, Global Guest Experience & Innovation
Dorchester Collection
Chad Jernberg
Chad Jernberg
VP Customer Experience
Bluegreen Vacations
Martijn Brouwer
Martijn Brouwer
GM Astronaut Experience & Hospitality
Virgin Galactic
Angela Blevins
Angela Blevins
Vice President, Customer Care
Bluegreen Vacations
Danny Cox
Danny Cox
Director, Customer Support & Insights
JetBlue Airways
Rana Ghosh
Rana Ghosh
Senior Director, Ancillary Services
Adam Malamut
Adam Malamut
Chief Customer Experience Officer
Marriott International

Past Speakers Included:


Mike Ashton
Mike Ashton
Managing Director
ABCG
Tess Mattisson
Tess Mattisson
Director, European Marketing
Choice Hotels Europe
Vijayanta Gupta
Vijayanta Gupta
Head of Product Marketing, Industry Marketing and Industry Strategy
Adobe
Tom Valentine
Tom Valentine
Co-Founder
Secret Escapes
Rachel Angell
Rachel Angell
Performance Improvement Manager
Dorchester Collection
Patrick Tripp
Patrick Tripp
VP Product Strategy
RedPoint Global
Ricardo Parodi
Ricardo Parodi
VP, Loyalty Strategy and Structure, The Ritz-Carlton and Marriott Rewards
Marriott International
Joel Brandon-Bravo
Joel Brandon-Bravo
Managing Director UK
Travelzoo
Jo Berrington
Jo Berrington
VP Brand, People and Culture
Yotel
Geoff Cantello
Geoff Cantello
Director
UserReplay
Ryanne van der Eijk
Ryanne van der Eijk
Senior Vice President Customer Experience
KLM
Dave Evans
Dave Evans
VP of Social Strategy
Lithium
Nick Horne
Nick Horne
VP Counter Sales & Service
Hertz Europe
Vicky Elliott
Vicky Elliott
Global Director, Brand Loyalty
Jumeirah Group
Annette Hoher-Bauerle
Annette Hoher-Bauerle
Group Director of Customer Experience
Thomas Cook Group
Adnan Saulat
Adnan Saulat
GM - Travel, Transportation and Hospitality
Mindtree
Kai Schubert
Kai Schubert
VP Customer Interaction
Air Berlin
Lee Bolger
Lee Bolger
Account Director
Open Market
Ian Hanson
Ian Hanson
Director of Customer Service
Heathrow
Claire Cronin
Claire Cronin
Customer and Marketing Director
Virgin Holidays Ltd.