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Featured 2017 Speakers Included:

We are currently looking for expert speaker to join our 2018 line up – please email Exchageinfo@iqpc.com if you would like to be considered to be an Exchange speaker.


Steve Sickel
Steve Sickel
Chief Executive Officer
Room Key
Barbara Yamamoto
Barbara Yamamoto
Chief Experience Officer
Los Angeles World Airports
Lisa Oswald
Lisa Oswald
SVP Global Customer Service
Travelzoo
Matt Cincera
Matt Cincera
VP Channel Technology
Delta Airlines
Dan Soto
Dan Soto
VP Digital Experience
The Walt Disney Company
Balendra  Nagesvaran
Balendra Nagesvaran
Vice President Of Operations Luxury and Upscale Brands at Accor North & Central America and the Caribbean
Accor
Chad Jernberg
Chad Jernberg
VP Customer Experience
Bluegreen Vacations
Lisa LoRusso
Lisa LoRusso
VP Global Reservation Systems
InterContinental Hotels Group
Angela Blevins
Angela Blevins
Vice President, Customer Care
Bluegreen Vacations
Stephen Knowles
Stephen Knowles
Managing Director, Customer Care & Contact Centres
Air Canada
Rana Ghosh
Rana Ghosh
Senior Director, Ancillary Services
Spirit Airlines
Pierre  Charbonneau
Pierre Charbonneau
Director, Passenger
International Air Transport Association
Ana Brant
Ana Brant
Director, Global Guest Experience & Innovation
Dorchester Collection
Trista Miller
Trista Miller
Director, Customer Relations
Frontier Airlines
Rouben Karakachian
Rouben Karakachian
Director, CRM & Optimization
Hilton Worldwide
Nick Allen
Nick Allen
Head of Engagement
Lyft
Waves Mowatt-Kane
Waves Mowatt-Kane
Program Director, Customer Experience
Amtrak
Carissa Abbott
Carissa Abbott
Senior Director of Strategy & Analytics
Expedia
Mark Harmon
Mark Harmon
Director, Performance & Partner Management for Global Reservations and Partner Contracting
Choice Hotels International
Martijn Brouwer
Martijn Brouwer
GM Astronaut Experience & Hospitality
Virgin Galactic
Pypestream
Durk Stelter
Chief Revenue Officer
Pypestream
Wes Beyrent
Wes Beyrent
Director, User Experience, Global Revenue Management and Systems
Justin  Mulhearn
Justin Mulhearn
Director, Solution Consulting, North America
LivePerson
Dave Evans
Dave Evans
VP of Social Strategy
Lithium