Meet your 2018 speakers:

We are currently looking for expert speaker to join our 2018 line up – please email Exchageinfo@iqpc.com if you would like to be considered to be an Exchange speaker.

Speakers


Srikrishnan Ganesan
Srikrishnan Ganesan
Head of Freshchat
Freshworks
Dave Evans
Dave Evans
VP Social Strategy
Lithium
Janelle Sallenave
Janelle Sallenave
Head of Customer Support
Uber
Matthew Mamet
Matthew Mamet
VP Product, Hotels
TripAdvisor
Lisa Bauer
Lisa Bauer
Vice President - Onboard Services
Delta Airlines
Robecta Ma
Robecta Ma
Vice President of Marketing, The Americas
Cathay Pacific Airways
Heather Figallo
Heather Figallo
Senior Director of Innovation and Labs
Southwest Airlines
Greg Chase
Greg Chase
Corporate Vice President, Guest Strategy and Insights
MGM Resorts
Mike Byrom
Mike Byrom
Vice President, Airport Services
Spirit Airlines
Tim Genovese
Tim Genovese
VP Guest Experience and Brand Consistency
IHG
Brian Cobb
Brian Cobb
Chief Innovation Officer
CVG Airport
Barbara Yamamoto
Barbara Yamamoto
Chief Experience Officer
Los Angeles World Airports
Brigitte Tran
Brigitte Tran
VP, ECommerce & Marketing Strategies
Dream Hotel Group
Jim Davis
Jim Davis
Vice President Airport Operations, International
Delta Airlines
Karen Ellis
Karen Ellis
Chief Customer Experience Officer
San Antonio Airport
Benjamin Lewis
Benjamin Lewis
Director Customer Insights
Spirit Airlines
Liliana Petrova
Liliana Petrova
Director of Customer Experience
JetBlue Airways
Jennifer Simpson
Jennifer Simpson
Chief Experience Officer
Bespoke Experiences
Angela Blevins
Angela Blevins
VP Customer Care
Bluegreen Vacations
Laura Smith
Laura Smith
Vice President Customer Success
Hertz
Tamur Goudarzi Pour
Tamur Goudarzi Pour
Vice President, The Americas
Lufthansa